Privacy Policy

Effective Date: 19 September 2024

Development Consulting Limited ("we", "us", or "our") operates the website OCR24 (www.ocr-24.com) and is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website and services, in compliance with both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, and phone number.

• Payment Information: Bank details or PayPal information used to process payments.

• Document Data: The content of documents sent to us for OCR (optical character recognition) processing, which may contain personal or confidential information.

• Technical Information: IP address, browser type, and information about your device and internet connection.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• Service Fulfillment: To process and complete your orders for OCR services.

• Customer Support: To respond to your inquiries and provide assistance.

• Payment Processing: To handle transactions via secure third-party payment providers.

• Improving Services: To enhance the quality of our services and website functionality.

• Legal Compliance: To comply with any legal obligations, such as record-keeping or law enforcement requests.

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have provided clear consent for us to process your personal information.

• Contractual Necessity: To fulfill the contract (i.e., to provide OCR services).

• Legitimate Interests: For purposes such as improving services or for legal compliance.

4. Your Rights Under GDPR

If you are an EU resident, you have the following rights regarding your personal data:

• Access: You may request access to your personal data held by us.

• Correction: You may ask us to update or correct your personal information.

• Erasure: You may request the deletion of your personal data (subject to certain legal conditions).

• Data Portability: You may request a copy of your personal data in a structured, machine-readable format.

• Objection: You may object to our processing of your personal data under certain conditions.

5. Your Rights Under CCPA

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to request details about the personal information we collect about you.

• Right to Delete: You can request the deletion of your personal information, subject to certain exceptions (e.g., for completing transactions or complying with legal obligations).

• Right to Opt-Out of Sale: We do not sell your personal information. However, you may still exercise your right to opt out should this change in the future.

• Non-Discrimination: You will not be discriminated against for exercising your privacy rights under the CCPA.

6. Data Retention

We retain your personal data only for as long as is necessary to provide our services and fulfill legal or regulatory requirements. Documents submitted for OCR services will be securely deleted after the order is completed unless otherwise agreed with the client.

7. Data Sharing and Transfers

We will not sell or share your personal information with third parties except in the following circumstances:

• Payment Processors: We share payment information with third-party providers (such as PayPal) for payment processing.

• Legal Compliance: We may share data with regulatory authorities or law enforcement if required by law.

If you are located in the EU, your data may be transferred outside of the EU, including to the United States. In such cases, we ensure that adequate safeguards (such as the EU-US Data Privacy Framework) are in place to protect your data.

8. Data Security

We implement industry-standard security measures, including encryption and secure storage protocols, to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no data transmission over the internet can be guaranteed as 100% secure.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the date at the top of this page. We encourage you to review this page regularly to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Development Consulting Limited
71-75 Shelton Street, Covent Garden,
WC2H 9JQ London, United Kingdom
Email: info@ocr-24.com
Phone: +13477753373 (US) or +442045770411 (UK)